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customer care

customer care:


I. Shipping

Available items are typically shipped in one to two business days after we receive your order. If we find that something ordered is not in stock, we will contact you as soon as possible. You will receive your goods via UPS or the US Postal Service depending on what items you order.

Delivery takes about 3-7 working days after your order leaves our office.

We ship orders Monday - Friday. If you place an order on a weekend day or national holiday it will be processed and shipped the next business day.

* We do not ship on holidays.

* A physical address is required for shipping. Please note that a physical address is required for all UPS shipments. UPS will not deliver to a PO box.

* All orders $200.00 or more will be shipped "Signature Required"

If you need an order rushed to you, please contact us! We're able to accommodate most rush orders, as long as we have the item in stock. Additional charges will apply (see chart).

Shipping Chart

•$0-$9.99...........$5.95

•$10-24.99..........$7.95

•$25-49.99..........$11.95

•$50-99.99..........$16.95

•$100-149.99..........$21.95

•$150-199.99..........$25.95

$200 - up.............$33.95

These rates apply to all shipping within the continental United States via USPS Priority Mail, unless otherwise requested. Additional charges may apply for shipping via UPS, UPS 2-Day Air, UPS Overnight Air or FEDEX within the continental US...please contact us for a rate quote.

Additional Rates will apply to shipping outside the continental United States (to Canada or International). We will gladly try to accommodate all our valuable customers with the best rate possible. Your shopping cart will not reflect the additional shipping costs but will be calculated at time of processing your payment.

II. Payment Options

We accept the following credit cards: Visa, MasterCard, American Express and Discover. Credit card accounts are billed at the time of shipment. For best service, please include a daytime telephone number in case there are questions pertaining to your order.

*Please be sure the name and address provided in the billing area matches the information as it appears on your credit card statement.

Ordering a product from our online store is quick and easy. After you select an item, you'll be guided through checkout and order confirmation. If you prefer not to order online, you can send us your order by mail, email, or call us on the phone.

III. Sales Tax

Customers are responsible for paying State Sales Tax in their respective state.

International customers will be responsible for tariffs and duties from the respective country.

IV. Website Security

We use the most up-to-date methods to ensure every transaction you make is 100% safe and all of your information is confidential. Please see our Privacy Policy for more information.

V. Returns & Exchanges

You can return your purchase of any product on our website, except personalized items and original artwork. We have a 30-day return policy for all items. Shipping charges for returned items are paid by the customer, unless the item is damaged. Damaged items can be exchanged or refunded.

Just a couple things to remember about returns:

* Please enclose a copy of the invoice with instructions on how to handle the return.

* Let us know if you would like a replacement or credit.

* Include a daytime phone number where we can contact you.

Note: We are not responsible if the driver requires a signature and no one is there to sign for the goods, or if a carrier makes several unsuccessful delivery attempts and then returns the package to us. In these cases or if a delivery can’t be made to your shipping location due to an incomplete address and the package is returned, we will need to charge additional shipping fees to resend the order. Although unlikely, if you believe your order is missing while the carrier can provide delivery confirmation, we will be unable to send a replacement and you must take up the issue with the carrier.

VI. Customer Care Contact

Please direct questions regarding your order to our Customer Care Department Monday-Friday 9:00am to 5:00pm EST toll free at 877-MIRADOG.

Return Address:

The Adventures of Mirabelle

1404 West Lombard Street

Baltimore, MD 21223

email address: info@theadventuresofmirabelle.com


Thank You